Too often we see performance gaps as things that should be hidden or apologized for. Our narrative around these events contains adjectives like poor or disappointing, which only makes us want to escape them more. Then you start trying to hide what you see as the truth, which too often results in a series of moves where your ego shows up too much or too little to others. It does not take a Psychology major to spot someone who is not comfortable in their work – we just have to listen to the story they are telling.

Then you find a person or place where gaps are accepted, and more energy is put into talking about them, learning from them, and working together to close them in your business and your personal life. At the Inc 5000 conference last week, I interacted with 5 start-up leaders, and while each story contained big challenges that worried them, it also contained things like pride, resourcefulness, teamwork, hope, and perseverance. They were not trying to cover anything; they were just sharing.

It never ceases to amaze me what energy comes from choosing a more hope-filled narrative. If you are a leader, you can shape this with the questions you ask.

Three I love are:

  • What is energizing you right now?
  • What is frustrating you right now?
  • What are you learning today?

People need a place to vent. We also need to create equal amounts of space to dream and reflect so we can learn and plan. We can use words like failure, and when they are used with words like learning and growth our story is fundamentally changed. People-centered leaders create this space and invite people in – and those that value that involvement #ownit.

To learn more about my philosophy on Performance Gaps – take a look at my new whitepaper.

 

 

Recent & Related

2022 “Serve First” Donation Wrap-up

2022 “Serve First” Donation Wrap-up

When I did my own VTO 6 years ago I defined 4 core values: Serve First, Kindness Matters, Get it done, and Learning+Doing=Growth. This program emerged when I created a 10-year target to give away 20% of my revenue as a way of living my Serve First value. Through Serve...

read more

Why Every Member of Your Team Should Lead

If I asked you to draw me a picture of a leader, you might pull together a confident and commanding CEO running a meeting, a press conference, or a standup with a group of people. Leaders tend to stand out for how they carry themselves, what they wear, and certainly...

read more