I just finished delivering an employee survey to an organization that gets it. By gets it, I mean that they understand the importance of being purposeful about strengthening culture and the hard work it takes to grow culture. When I think of the word to describe a key ingredient for doing this project successfully – courage.
Here are some key things to understand before starting this process.
101.1 REMEMBER: There are two fundamental questions you are trying to answer using an employee survey:
- How are you feeling?
- How are we doing (as leaders)?
*My partner on this project made the quote: When we do the survey we are asking your people to assign a number to what they are feeling.
101.2 The employee survey is a conversation. Remember, by definition a conversation is the information exchange of ideas by spoken words. To have a successful conversation it requires two people that are willing to speak and listen.
101.3 The key steps in an Employee Survey
- Deliver the survey (It shows you want to talk)
- Deliver the results (it shows you are willing to listen)
- Follow-up conversation (It shows you ARE listening)
- Present back progress report at 3/6 months (It shows you listened and you value their input)
Talent management is about great conversations. This can be a great conversation, but it is not an easy one.
Here is my single page of Fundamental Beliefs. It is meant to scare you and support you at the same time.
Final thought: Taking courage AND wisdom into a challenging task is critical if you want to be successful. Please bring both to this if you decide to do it.