Recently I had the opportunity to share some good news with someone over the phone, and as I listened to their answer I could hear some added energy in their voice.  My comment back was “Your voice is smiling”.  The giggle (and it was a giggle!) on the other end of the line confirmed my suspicions.  It was a special moment.

Business puts us on the phone a lot.  As I listen to voices or the standard “I am not available to take your call right now . . . . . ” messages, too often I do not hear a smile.  Business can still get done without smiles, but the energy of a smile makes it feel different.

For you:

  • Record your message this morning while smiling, then listen to the replay.  Can you hear your smile?  What difference will it make with your people?  Your clients?
  • Start your next voice conference with a “Share some good news . . ” section.  Do you hear smiles?
  • When you hear a smile, use the same line I shared above.

As kids we played follow the leader purposefully, as adults we do it unconsciously, but we still do it. 

Today, try leading with a smile.

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