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Listening at growth companies . . . avoiding TrustBUSTER™ #5

by Dec 2, 2010Insights, Leadership, Performance Management, Startup

Here is another perspective on TrustBUSTER™ #5 – Tells a lot, listens very little – for the growth oriented companies. (read the previous post on this topic to get the whole picture on the TrustBUSTER™ list) 

While I am not a fan of using employee surveys as replacement tool for solid management of people, I do believe in them.  For the company that has lots to do because of their growing business, growth company guru Verne Harnish offers and interesting perpsective in his book Mastering the Rockefeller Habits.  His perspective is covered in a chapter, and the subtitle to it is De-Hassle Your Organization. 

The basic message is that the #1 demotivator for people is problems/hassles not getting resolved.  His solution for listening, asking three questions to start:

  1. What should we start doing?
  2. What should we stop doing?
  3. What should we continue doing?

The follow-up is key in any gathering feedback effort, and he covers it masterfully in his book so I will not recite it here.  Harnish markets to growing companies, but any organization could leverage his wisdom.  I love these questions. 

Any questions you would like to add to the list?

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