We were moving into a new building, and created sessions with the CEO for all employees to learn about the move and ask questions. We told our CEO to go around and collect questions BEFORE answering any.
His agenda was architecture, timelines, space for growth, and decorations; their agenda was storage, kitchen areas, and noise/privacy. It was hard for him to not jump in with answers right away, but when each session ended he was excited about the time with his team and made better decisions around the change because of what he heard. The outcome was an amazingly effective move that provided the business with a momentum bump.
When we really listen…people tell us what’s on their mind. My #1 saying to new leaders is, “Mind reader is not in your job description. Focus on listening well, making leadership decisions based on what you hear, and repeat often.”
Listen . . . Lead. Repeat often!
Clicks are like questions. At my monthly business review with my marketing lead, we reviewed what you clicked on the most in the last 28 days. Here is what your clicks told me:
- Rock Planning Sheet – EOS template
- 5 Key Outcomes – Individual Development Plan Conversation
- Talent Management Templates
Your clicks show me a high concern for defining the bigger work you and your people are doing so it can be managed. They also show a desire to manage the longer-term development of your people. Based on many other conversations, I know most of your organizations are doing the evaluations but have never completed the formal development planning with your people.
In two weeks, I will facilitate a day of learning with a group of leaders in a leadership development program I helped create (LeaderWork). Your clicks have given me some great material to share as I help leaders work on connecting strategy to actions for their teams. That is the way good listening works.
Do any of these topics make you want to click? How are you gathering questions from your team this week? If you look at all the questions you are hearing, what new questions get generated for you?
Listen . . . Lead. Repeat often!
If you would like a different perspective on listening and leading, take a look at my JoHari Window video.
