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Honest Culture
Honest Listening: What Peter says and one practice
The most important thing in communication is hearing what isn't said.Peter Drucker When she walked into my office, she was clearly nervous. We had worked together for six months. In the next five minutes, she shared a very personal medical condition, how the treatment...
Honest Listening: The data behind psychological noise, and 1 experiment
I was listening to a speaker recently who shared some startling statistics on our brain activity: We all have 50,000 to 70,000 thoughts per day95 - 98% are the same we had the day before So I tried an experiment: at the end of every day, I wrote down the thoughts that...
Honest Listening
Most people do not listen with the intent to understand; they listen with the intent to reply.Stephen R. Covey I heard this quote a couple of weeks ago and for the first time I understood. I have carried it around as a lens for myself for the last few weeks and it has...
Lessons in Honesty: My Menlo Tour
Recently I took advantage of a culture tour of Menlo Innovations in Ann Arbor. While I have been on the tour seven times over the past seven years, I always leave with a key lesson or two that I can practice in my own work. This time the word radical hit me as I...